Job Description

Maintains positive relationship with college bookstore and ensures the bookstore meets the services levels of students, staff, and faculty. Performs under general guidance a variety of tasks requiring decision making and involving a high degree of accuracy in observing, recording, and transmitting data while adhering to precise procedures and standards.Job Responsibilities

• Expected to proficiently use Microsoft Office Word, Excel, Outlook, and Teams. Daily, this position uses other software programs like Colleague, FA Link, Business Intelligence, and document imaging system.
• Research and resolve bookstore-related issues in collaboration with the third-party bookstore vendor.
• Co-lead the bookstore taskforce to plan for upcoming semesters, continuously improve processes for timely course material distribution and ensure smooth bookstore operations.
• Manage the Macomb Day One Access program including reviewing and loading inclusive access fees and reconciling related invoices.
• Maintain accurate files, process invoices, and monitor accounts via Colleague and other systems; maintain confidentiality in accordance with FERPA and other standards.
• Work with system integration tools such as FA Link; test new releases and patches to ensure smooth system operations.
• Respond timely to bookstore inquiries from faculty, staff, and students, manage service tickets, and communicate efficiently via email and other channels.
• Assist with bookstore marketing effort and communicate bookstore services with students; maintain and update bookstore portal pages on the college website.
• Work cross-functionally with departments like Financial Aid, Records and Registration, Grants, and the Learning Unit; communicate effectively about bookstore processes and billings.
• Adapt to increased workloads during peak periods like the beginning of each semester; will be expected to be able to deal with multiple tasks at one time.
• Must project a good image and show courtesy when dealing with the faculty, staff, students, and vendors.
• Stay current on bookstore trends and industry standards; attend workshops and conferences relevant to position, as needed.
• Prepare reports and perform reconciliations, as assigned, using Excel and system data, ensure accuracy in financial activity.
• Assist with Foundation accounting; prepare monthly reports, load budgets, create accounts and assist with year-end entries and schedules.
• Serve as backup for the ORS Michigan Public Schools Employee Retirement System bi-weekly reporting, as needed.
• Perform other duties as assigned.

Associate degree or higher in accounting or associate degree or higher in business administration with accounting coursework and 1 or more years of experience required Bachelor's degree in accounting preferred. OR Associate degree or higher in related field with 3 or more years of experience in accounting.

Three years related customer service experience required.

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