Job Description

Job Details

Brand Ambassador (Seasonal / Part-Time / Contract)

Mad Nice Coffee – Somerset Collection
Must be 18+ years of age.

Mad Nice Coffee is looking for a bubbly, outgoing Brand Ambassador to connect with guests, gather feedback, encourage positive reviews, and grow our Stupid Good Rewards loyalty program.

This role is all about energy, hospitality, and confidently engaging with guests in a busy mall environment. The ideal candidate can start genuine conversations, make guests feel appreciated, and turn a great experience into a review or rewards sign-up.

What You’ll Do

• Welcome guests and create friendly, memorable interactions
• Check in with guests to learn about their experience
• Encourage satisfied guests to leave an authentic review on Google or Yelp
• Introduce guests to Stupid Good Rewards and explain the program’s benefits
• Assist guests with enrolling in the rewards program
• Promote current offers, menu features, and rewards incentives
• Communicate guest questions or concerns to a manager
• Represent the Mad Nice Coffee brand with confidence, warmth, and professionalism
• Work toward review and rewards enrollment goals during each four-hour shift

Schedule: All Three Days Required

• Fridays: 10:00 AM–2:00 PM
• Saturdays: 12:30 PM–4:30 PM
• Sundays: 1:00 PM–5:00 PM
• Location: Somerset Collection mall retail environment

Pay and Incentives (Contract Pay Structure)

• $25.00 per hour

What We’re Looking For

• A friendly, outgoing, and confident personality
• Comfortable approaching guests and starting conversations
• Strong communication and interpersonal skills
• Passion for hospitality and creating positive guest experiences
• Ability to read social cues and engage guests without disrupting their experience
• Comfortable explaining a digital rewards program and assisting with mobile enrollment
• Reliable, punctual, professional, and goal-driven
• Previous experience in hospitality, retail, promotions, customer service, or brand representation is preferred but not required

Timeline

• Position begins as soon as possible and runs through the end of 2026

This role should always prioritize genuine hospitality. Guests should be invited—but never pressured—to leave a review or join Stupid Good Rewards. Review requests should only be made after confirming that the guest had a positive experience.

If you love people, thrive in social environments, and know how to turn a quick conversation into a meaningful connection, we want to meet you. Please introduce yourself and send your contact information directly to sarah@heirloomhospitality.com .

Come help us make loyalty stupid good.

Compensation: Hourly ($25.00)

• Customer Engagement
• Sales Skills
• Brand Representation
• Communication Skills
• Interpersonal Skills
• Networking Abilities
• Positive Attitude
• Hospitality
• Goal-Oriented Mindset
• Adaptability in a Busy Environment

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