Job Description

Chat Support Specialist - Remote Work From Home

Company: Sutherland Breezy (Remote-First HR & Staffing Provider)

Pay: $40 - $45 per hour + weekly pay + performance bonuses

Location: Remote (USA)

About the Role

We are hiring professional and friendly Chat Support Specialists to remotely assist U.S. customers via online messaging. No phone calls required. You’ll help answer questions, resolve account issues, and provide a positive experience with every interaction.

Key Responsibilities

Respond to customer inquiries via live chat and email
Provide accurate account support and updates
Escalate issues when needed using internal tools
Maintain service quality and data accuracy
Deliver friendly, fast, and professional support

Requirements

Strong English typing and communication skills
High-speed internet and remote workspace
Basic computer navigation skills
Willingness to learn and follow procedures
No experience required; paid training provided (call center or customer service experience is a plus)

Pay: $40-$45/hr + weekly pay + performance bonuses

Benefits:

100% Remote Work; company-provided tools and software
401(k) retirement plan with company match
Tuition assistance and continuing education support
Ongoing mentorship, paid training, and coaching
Reward and incentive programs for top performers
Career-growth path: QA, Trainer, Supervisor roles
Inclusive culture where your voice matters

Work Hours

Full-time (40-45 hours/week). Multiple shifts available across U.S. time zones (weekend/evening availability is a plus).

Sutherland Breezy is an equal-opportunity employer.

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Job Tags

Hourly pay, Weekly pay, Full time, Remote work, Work from home, Shift work, Weekend work, Afternoon shift

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Chat Support Specialist Remote Work From Home Job at Sutherland Breezy, Lowell, MA