Job Description

Parking Enforcement OfficerJoin our team and play a vital role in keeping our city safe, accessible, and running smoothly. As a Parking Enforcement Officer, you'll perform responsible, uniformed work enforcing City parking ordinances within the Parking Division. Working under the limited supervision of the Parking Enforcement Supervisor, you'll be assigned walking or driving beats to monitor and address overtime violations, illegal parking, misuse of special permits, and other related infractions. This position requires strong judgment and discretion as you take appropriate enforcement actions and provide clear information and guidance to the public. You'll also help identify abandoned or stolen vehicles, as well as those with outstanding warrants, initiating actions such as towing or impoundment when necessary. In addition, you'll complete essential recordkeeping and reporting tasks that support daily operations and ensure accountability.What We're Looking For:Strong judgment and attention to detail in enforcing regulationsClear communication and customer service skillsAbility to work independently and respond to changing needsComfortable with reporting, documentation, and basic technologyReliable, safety-focused, and effective in public-facing situationsHours: This position is scheduled for 40 hours per week however, schedules are flexible and may vary to include days, evenings, overnights, weekends and special events. Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.Examples of Duties and ResponsibilitiesParking Regulations EnforcementIssue parking citations to motor vehicles and/or engage in related informational efforts to achieve compliance.Impound vehicles as required.Assist with disabled parking permit fraud investigations: identify possible suspected stolen vehicles.Respond to radio dispatch calls regarding parking violations and parking complaints.Public RelationsAssist community members in locating stolen, towed, or lost vehicles.Respond to the parking enforcement needs of construction/residents.Provide public information/clarification regarding parking ordinances and policies of the City and division.Record KeepingEnter, retrieve, and compile vehicle registration information.Observe and record down/missing street signs and other hazardous street conditions or traffic accidents.Document any vehicle damage and towing locations and distribute copies as appropriate.Respond to subpoenas from City Attorney's Office and testify in court on parking issues, specific violations or fraud cases.MiscellaneousMaintain City of Madison vehicles used for daily assignments.Report mechanical problems promptly to ensure safe operation of assigned vehicles.Participate in training of new hires.Work special events and liaison with organizers to post temporary signage and enforce parking regulations pursuant to the special events.Enforce parking restrictions and assist with no parking issues for special events.Perform related work as required.Minimum QualificationsOne (1) year of experience of direct public contact communicating or explaining organizational policies and procedures to the general public.ORAssociate's degree or higher in Criminal Justice or a closely related field.ORFamiliarity with:Principles, practices, and terminology applicable to enforcing the City's parking ordinances and regulations.Computer software applicable to the duties of the position, including Microsoft Office and Sharepoint.The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities. For the complete list of the knowledge, skills, and abilities, please reference the classification specification.Special RequirementsPossession of a valid driver's license.Ability to work a flexible schedule including days, evening, and night shifts, as well as Special Events.Must obtain Basic TIME (Transaction Information for the Management of Enforcement) certification within six (6) months of hire and must be re-certified every two (2) years. Because of this certification, candidates must undergo a thorough background check including fingerprints and will be disqualified based on FBI guidelines.Physical Requirements:Ability to work outdoors in all types of weather at various times of day and night while driving, walking, standing, and performing repetitive arm movements when marking vehicles.Ability to safely perform physical duties while maintaining situational awareness in active traffic environments and interaction with the public.Ability to frequently get in and out of vehicles.Ability to walk extended distances, up to 10 miles on a given shift, in all types of weather, when enforcing parking.Ability to carry materials weighing up to 20 pounds and may have to bend, lift, reach, and pound signs as necessary.Ability to learn to operate a right hand drive vehicle.Ability to learn to use a two-way radio, computerized hand-held ticket-writer, and other related equipment.BenefitsThe City of Madison offers excellent pay and benefits for employees. City Ordinances, handbooks, and labor contracts provide specifics; the description here is not to be considered a binding statement but offers an informal summary.Compensation The City of Madison strives to pay competitive wages. View the current salary schedules for pay for all classifications. Employees receive increases based on tenure with the City.Benefits The City offers a competitive benefits package, including a generous leave package, a variety of insurance options, and non-traditional benefits such as optional pet insurance, a bus pass for all employees, and the possibility of flexible work schedules. A brief summary of benefits is listed below. Please visit our website for more information.Leave Vacation is earned upon starting employment and can be used after completion of probation. The general vacation schedule is below.0-3 years: 10 work days of vacationAfter 3 years: 12-1/2 daysAfter 7 years: 15 daysAfter 11 years: 17-1/2 daysAfter 15 years: 20 daysAfter 19 years: 25 daysAfter 27 years: 27 daysEmployees earn 3.5 personal days in addition to vacation. Employees receive eight official paid holidays (New Year's Day, Martin Luther King, Jr. Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day), as well as 3 paid leave days (the Friday after Thanksgiving, Christmas Eve, New Year's Eve). Employees also earn 13 sick days annually that may accrue to a total of 150 days.Retirement The City of Madison participates in the Wisconsin Retirement System through the State of Wisconsin Department of Employee Trust Funds.Insurance The City of Madison offers a variety of optional insurance programs including:Health InsuranceDental InsuranceVision InsurancePet InsuranceLife InsuranceIncome Continuation Insurance (for short and long-term disability)Long Term Care InsuranceOther Benefits The City offers numerous other benefits and programs for employees, including:457(b) deferred compensation plansEmployee Assistance Program

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